If you have received a notification in the app letting you know your account has been suspended and you feel this is an error, feel free to contact us with the email used for the suspended account and we are happy to review your case.
A few common reasons accounts can be flagged for suspension are as follows:
- Spoofing location
- Reward system exploitation
- Using emulators
- Hacking other accounts
- Inappropriate behavior or content
For more detail into violations of COIN terms, you may reference our Terms of Service.
Please be aware our response times for suspension cases can be longer than normal due to the effort required when looking into each suspension.
We appreciate your understanding and patience!