If you have purchased a COIN subscription and it is not showing up on your account, here are some troubleshooting steps we can take to get you back up to speed:
Your subscription can be purchased from either the COIN website or the Apple iTunes Store or Google Play Store.
If you do not know where you purchased your subscription, take a look at your billing statement or check your app store's subscription page. This is usually found by clicking your profile in each App Store
If your subscription is not in your app store, you most likely have a subscription from the COIN website(or it can be under a different email, check your billing statement to be sure)
Log in to my.coinapp.co with the email address you used to purchase from the website. This will make our system check for your subscription and bump you up.
If this does not work, you may have purchased under a different email or a misspelled email. Email us at https://support.coinapp.co/hc/en-us/requests/new for help with adjusting that.
Apple does not let the COIN Team make any changes or do anything with your purchase on your behalf. You will need to contact Apple iTunes support directly for assistance with any purchase made with Apple. They will be able to bump you up or explain why your subscription is not active.
Google Play Store
You can contact Google directly for assistance with a downgrade issue, as they will be able to bump you up. The COIN Team is also available for help here, I recommend emailing both Google and COIN to ensure your subscription is up to speed.
If you are stuck, we can help point you in the right direction! Please email us here: https://support.coinapp.co/hc/en-us/requests/new