This warranty applies to the SentinelX purchased from the Free Sentinel, just Pay Shipping offer.
Due to the nature of the offer, there are no refunds on shipping once the shipment has been successfully completed according to tracking information.
We are unable to offer a refund on the shipping cost of the device after it has been delivered to your address. If your device is defective, please see our exchange policy below:
Exchanges are only approved for eligible defective devices within 2 months after the delivery date per tracking information or product activation in our system (whichever comes first).
Please note: We do not offer exchanges for a product that is broken or augmented by the customer.
If you believe your device may be defective, please contact us here. A device can only be considered defective after troubleshooting has been completed by the team.
United States / Domestic Orders
We do not cover the shipping cost of the return of your SentinelX. Please contact us for help with returning your order.
We are unable to offer a return label for international customers, as our system does not allow for it, unfortunately.
Please contact our support team for instructions on how to exchange your SentinelX.
Other Options if Outside of Warranty
If you are experiencing issues with connection for your device, we suggest purchasing a new battery. The SentinelX BLE uses a replaceable, reasonably-priced battery called a CR3032. You can locate this battery on Amazon. With daily use and minimal noise creation, your SentinelX battery should last a few months (up to a year). Keep in mind that SentinelX sounds use more battery than simply connecting to the app for your additional rewards, so try to reduce additional SentinelX motion and do not click the button unless you'll be setting it up for the first time.
Android Users: If you use the SentinelX BLE with an Android device, you may have to occasionally restart your device to clear it of any prior Bluetooth connections. Older Android devices may have difficulty maintaining numerous Bluetooth connections, or may occasionally get in a "stuck" Bluetooth state.