- Confirm Wallet Address
- Add XYO to Your Wallet
- ERC-20 Compatibility
- Contact Your Wallet's Specific Team
Confirm Wallet Address
The receiving XYO wallet address should match the one you provided to the COIN app. Please check the wallet saved to your profile:
- Open the COIN app
- Tap your Profile window in the top left corner
- Tap redeem details
- Your ERC-20 address should match the receiving XYO public address of your wallet.
You can also visit my.coinapp.co/verify to see the wallets you have verified for HODL Rewards
Add XYO to Your Wallet
This would be needed in order to see those tokens sent to your wallet.
Please check out this extensive guide on how to add XYO as a token you wish to view in your wallet
Because XYO Tokens are an "ERC-20" Token, the wallet you use needs to be ERC-20 Compatible. We have an article dedicated to ERC-20 Compatibility, but you can also do a Google search and find out more about your wallet's compatibility.
Contact Your Wallet's Specific Team
If you have provided the COIN app with the correct wallet, and you have already set up XYO as a token to view on the said wallet, and you are sure it is ERC-20 compatible, you will want to reach out to the support team dedicated to the wallet you use.
Here are some popular wallet support links in case you use one of these wallet types:
MetaMask: email email@example.com or click https://metamask.zendesk.com/hc/en-us
Trust Wallet: https://support.trustwallet.com/hc/en-us/requests/new
Ledger Wallet: https://support.ledger.com/hc/en-us/requests/new
If you did not send your tokens to any of these wallets, try searching the name of the wallet you use with "Support"
If you need help, please let us know!