COIN Premium Subscription Policy
Your COIN Subscription may be hosted by the COIN app website or the Apple App Store or Google Play Store.
Your COIN Subscription is activated as soon as your initial payment is processed. Your subscription will continue without renewal notice until you cancel. If a customer does not cancel before the renewal date, the subscription service will continue until the end of that month’s billing period and the payment for that billing period is not refundable.
Cancellations can be made at any time, a refund cannot be granted after the billing period has been paid for. Click here to get help with cancellation
Canceling Subscription Hosted by Apple App Store/Google Play:
The Apple App Store does not allow COIN to request a refund and cancellation of a COIN subscription on behalf of the customer. The customer must reach out to Apple Support for assistance in order to request a refund.
Google Play allows the COIN support team to assist with the cancellation of a COIN subscription that is hosted by Google Play if the customer needs assistance.
3-Day Free Trial
A 3-Day Free Trial starts immediately after activation. By activating the trial, the customer agrees to all terms associated with the service.
If the Customer signs up for a 3-Day Free Trial for the COIN Plus/Pro subscription, they will automatically be billed after the third day has ended. If the customer fails to cancel the free trial before they are charged, COIN cannot offer a refund for those services agreed upon after activation of the 3-Day Free Trial.
Duplicate COIN Subscriptions
Please contact the COIN team directly if you believe you have been double charged for a COIN subscription here.
Unused COIN Subscription
If a COIN subscription is unused, its subscription time can be applied to an existing COIN account. In the case of an unused COIN subscription, a refund is only eligible for up to the last two months worth of charges.
ECheck or Direct Debit:
Purchases made with ECheck or Direct Debit may take up to a week to activate, but the month of service will begin once the payment has funded. Your subscription will continue without renewal notice until you cancel. Your payment is non-refundable and your service will continue until the end of that month’s billing period.