If you made a Redeem Request and it has not yet been processed, you are able to cancel this request.
You could want to cancel a Redeem Request due to a mistake in your receiving wallet address, or maybe you want to hold onto your COIN until a later date.
How to cancel a Redeem Request
In order to cancel a Redeem Request before it has been fully processed, please tap your total of COIN in the top middle of the app.
On the bottom left of the Redeem Page Pop-up, tap Orders
From here, you can see your most recent Redeem Requests. Highlight the Request by tapping it once and tap Cancel on the bottom right of the page.
Then you are all set! Feel free to redeem your COIN for something else or hold onto your COIN until a later date.
If your Redeem Request was submitted before you could cancel:
Please note, if your Redeem Request has already been submitted before you were able to cancel it, please check the wallet you sent those tokens to. If you do not see those tokens in your wallet, be sure to contact that wallet's support team for assistance with your transaction.