Please note that this can be shipped within the US as well as internationally, but COVID-19 may cause delays in shipments.
Orders Shipped Inside the United States
A shipment from within the US can take 1-2 weeks. Since it is mailed via an envelope through USPS, there is no specific tracking link at this time. USPS offers an estimated arrival time, which can be found in an email coming from either "team@coinapp.co" or "receipt@coinapp.co".
Should you not receive your package within the expected timeframe, please do the following prior to contacting our support team:
1. Confirm that your shipping address on your receipt is correct
2. Check your tracking number and confirm your shipment progress. If your package is marked as delivered, please hold at least 3 business days to confirm delivery is not just late.
Please note, your tracking number may take up to 7 business days after a label is created to show movement. Example image:
If your item is still lost, please email us!
International shipments coming from the United States - UPS Mail Innovations
An international shipment can take 2-3 weeks. This is mailed via an envelope through UPS, there is tracking sent an email coming from either "team@coinapp.co" or "receipt@coinapp.co".
Should you not receive your package within the expected timeframe, please do the following prior to contacting our support team:
1. Confirm that your shipping address on your receipt is correct
2. Check your tracking number and confirm your shipment progress. If your package is marked as delivered, please hold at least 3 business days to confirm delivery is not just late.
Please note, your tracking number may take up to 7 business days after a label is created to show movement.
If your item is still lost, please email us!
International Shipments from our German Shipping Facility
Not sure if that's you? Check Countries that would use this service below.
An international shipment can take 2-3 weeks. Tracking is sent in an email from SendCloud.
Keep in mind this is a local tracking link, this code will not work with UPS.
Should you not receive your package within the expected timeframe, please do the following prior to contacting our support team:
1. Confirm that your shipping address on your receipt is correct
2. Check your tracking number and confirm your shipment progress. If your package is marked as delivered, please hold at least 3 business days to confirm delivery is not just late.
Please note, your tracking number may take up to 7 business days after a label is created to show movement.
If your item is still lost, please email us!
Countries that would receive shipments from Germany:
Albania, Andorra, Armenia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Holy See (Vatican City State), Hungary, Iceland, Iraq, Ireland, Israel, Italy, Jordan, Kosovo, Kuwait, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg Macedonia, the Former Yugoslav Republic of Malta, Mauritania, Moldova, Republic of Monaco, Montenegro, Morocco,Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sudan, Sweden, Switzerland, Syrian Arab Republic, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Yemen
Exchange Policy
SentinelX NFC purchases must be made directly through an official COIN app/XYO store in order to be eligible for an exchange of a defective item. The customer must contact us within 2 months after their purchase date in order to be eligible. If exchanges are approved with a return label(Domestic US orders only), the customer must use the provided return label within 2 weeks in order to continue with replacement. If no action is taken, the label will expire without the option for a new return label.
Reshipments can be made after an order is determined to be lost in transit. Orders may take 7 business days for the first scan to be made.