Please note SentinelX NFCs can be shipped within the US as well as internationally, You can find the non-deliverable countries here
For information about shipping details in your country please see below:
Orders Shipped inside the United States
International Shipments coming from the United States
*As per our policy, second reshipments are determined on a case-by-case basis by our team and an address must be confirmed before shipment.
Orders Shipped Inside the United States
A shipment from within the US can take 1-2 weeks. Since it is mailed via an envelope through USPS, there is no specific tracking link at this time. You will receive an email when your item has shipped, which will come from either "team@coinapp.co" or "receipt@coinapp.co".
If you do not receive your package within the expected timeframe, please do the following prior to contacting support:
1. Confirm that your shipping address on your receipt is correct
2. Check your estimated arrival time and keep a lookout for an envelope from USPS in your mail, or at the local postal service. If you have not received your item after 3 weeks past the estimated delivery date, please email us!
International shipments coming from the United States - UPS Mail
An international shipment can take 1-4 weeks, depending on the country. This is mailed via an envelope with a receipt sent in an email coming from either "team@coinapp.co" or "receipt@coinapp.co".
Should you not receive your package within the expected timeframe, please confirm that the shipping address on your receipt is correct.
If your item is still lost, please email us!
Exchange Policy
SentinelX NFC purchases must be made directly through an official COIN app/XYO store in order to be eligible for an exchange of a defective item. The customer must contact us within 2 months after their purchase date in order to be eligible. If exchanges are approved with a return label (Domestic US orders only), the customer must use the provided return label within 2 weeks in order to continue with replacement. If no action is taken, the label will expire without the option for a new return label.
Reshipments can be made after an order is determined to be lost in transit. Orders may take 7 business days for the first scan to be made.